SFMTA to Replace All Parking Meters in the City

SFMTA to Replace All Parking Meters in the City
By Jessie Liang

San Franciscans will see new parking meters on city streets beginning in early March 2022. Staff from the SFMTA’s Parking Meter Shop will replace the meters at all the nearly 27,000 paid parking spaces in the city because those meters have reached the end of their useful lives, and because many of the meters rely on 3G communications technology that soon will be phased out by the wireless companies. The first new meters will be installed in the South of Market and Mission Bay neighborhoods.  SFMTA staff will provide notices on vehicle windshields when the new meters are activated. 

The new meters will provide several benefits, including larger and more legible screens, more intuitive user interface, more powerful batteries, and more resistance to vandalism.  

The following neighborhoods will move to a pay-by-license-plate system with new paystations.

• South Beach
• SoMa
• Mission Bay
• Civic Center
• Hayes Valley
• Fisherman’s Wharf
• Telegraph Hill
• Chinatown
• North Beach
• Financial District
• Union Square 

The new system not only makes on-street parking more efficient, but also streamlines enforcement and reduces an estimated $6 million in operating costs over the next decade.  

Pay-by-license-plate, in which you enter your license plate number instead of your space number to pay for parking, gives you the option to pay at any paystation as you head to your destination—simply enter the zone number for the block where you parked. If you pay for parking but leave before your paid time expires, you may return to the same block and park without having to pay again, as long as you are within the original paid timeframe.  

SFMTA tested the new single space meters and the new pay-by-license-plate system in several neighborhoods before undertaking this citywide parking meter replacement project.  For information about a pilot of the pay-by-license-plate system in the Dogpatch neighborhood, click here.  

The purchase of new hardware for the citywide parking meter upgrade project is funded by the SFMTA’s capital budget and will not impact the price you pay at the meter. Parking meter rates will continue to be determined using the agency’s demand-responsive parking pricing program, and more information can be found at the Demand-Responsive Parking page. 

Please visit the Citywide Parking Meter Replacement Project for more details. To learn how to pay for parking at a meter, please visit the SFMTA parking website. 

 

Published March 17, 2022 at 02:58AM
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Virtual Permit Transition Summary

Virtual Permit Transition Summary
By Stephen Chun

Effective April 1, 2022 the SFMTA will transition annual Residential Parking Permit (RPP) permits from physical stickers to virtual permits. This will streamline the RPP application and administration process. This change will not apply to other permit types—including 1 Day, Visitor, Press, City Vehicle, Teacher and Contractor permits.  

Currently, about 70,000 San Francisco residents living in RPP areas purchase an annual parking permit in sticker form each year. Those renewing their permit at the same address can pay online and receive their permit in the mail.  People buying new permits can do so (a) in-person at the Customer Service Center, where the customer receives their physical sticker at time of purchase, (b) by-mail, or (c) online, and receive their permit in the mail.  

Virtual permits have several benefits, such as: 

• Permit is active as soon as it is paid. No waiting for a permit to be mailed. 

• Permits can be purchased online. No need to visit the Customer Service Center. 

• No need to place a sticker on the vehicle. 

• Digital permits cannot be stolen from a vehicle. 

• Faster enforcement in RPP areas with use of LPR technology. 

• More opportunities for customer friendly RPP policy innovations that advance the City’s Transit First, Vision Zero and Climate Action goals. 

Enforcement  

This transition is made possible through the use of License Plate Recognition (LPR) technology for RPP enforcement. With LPR technology, enforcement vehicles read license plate numbers as they drive through neighborhoods, checking in real time if vehicles have a permit. The system will notify Parking Control Officers if a vehicle without a permit is found to be parked overtime without a permit.  

Privacy Protections  

SFMTA policies regarding the use of LPR technology for parking enforcement is in full compliance with state and with pending local legislation on the use of surveillance technology. All images obtained through the LPR system, with the exception of those associated with a violation, are automatically purged after seven days. Images associated with a violation will be purged after 365 days. Access to images will be limited to authorized vendor support staff and SFMTA employees for the purpose of citation processing, payment and review.  

Published March 15, 2022 at 11:58PM
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Geary Boulevard Improvement Project Update

Geary Boulevard Improvement Project Update
By Amy Fowler

Geary Boulevard is a critical east-west arterial and one of the busiest bus corridors in North America, connecting downtown San Francisco to the Richmond District. The SFMTA has been busy working on the second phase of planned improvements on Geary, called the Geary Boulevard Improvement Project, to improve Muni’s 38 Geary bus service and address traffic safety between 34th Avenue and Stanyan Street. 

The project is building on the success of the Geary Rapid Project, which was recently completed on time and on budget and has already shown promising travel time savings on the eastern half of the Geary corridor.   

Last fall, we asked neighbors in the Richmond about their priorities for transit, safety and driving issues on Geary via pop-up events on the corridor and a Virtual Open House. Thanks to input from over 600 community members, the SFMTA has used this feedback to draft the detailed, block-by-block project design. 

Now we’re conducting outreach on this detailed proposal, which includes: 

• Installing transit lanes between 28th and 15th avenues. To make room, angled parking on Geary would be converted to parallel parking. 

• Relocating 11 bus stops and removing two closely-spaced stops to improve transit performance. 

• Traffic signal upgrades, new bus bulb-outs and lengthening bus zones that are too short to accommodate two buses. 

• Safety improvements, including pedestrian bulb-outs, daylighting, expanded median refuges and left-turn restrictions at key intersections.

Some of the proposed changes would remove parking along Geary—about two parking spaces per block face on average. To help offset this loss, we’re proposing to increase parking spaces on some side streets by converting some parallel parking near Geary to angled parking. 

We have also heard from small businesses about the importance of maintaining customer access to their storefronts. In response, we’re proposing parking policy changes that could help increase parking availability for people visiting businesses or other short-term trips. Some of this can be achieved by curb space changes, such as adding more passenger or commercial loading zones. We are also proposing to add evening and Sunday metering on Geary in Central Richmond between 14th and 28th avenues. This would help to improve parking availability for businesses, but would mean free parking at meters wouldn’t start until later in the evening. Parking meters, especially in commercial areas, are the most effective tool we have to manage parking in high-demand areas. The proposed extended hours can help support increased business activity and make parking spaces easier to find for everyone. 

Do you live or work in the Richmond near Geary? We want your feedback!  

Learn more about the detailed project design and let us know what you think in two simple steps: 

Step 1: Visit our website, where you can review the block-by-block design for the Geary Boulevard Improvement Project. Learn about improvements proposed, including additional transit lanes, bus stop changes and safety treatments. 

Step 2: Then, take a brief survey about the detailed project design. Let us know which project proposals you like or don’t like. The survey will be open through March 31. 

Want to connect directly with staff about the project? You can meet with project staff in-person at our Community Pop-Up event at Geary and 20th Avenue on Tuesday, March 15 from 11:00am to 1:00pm. Or, drop in to our Virtual Office Hours on Wednesday, March 16, anytime from 5:30 p.m. to 7 p.m. 

We’ll also be hosting a self-guided (unstaffed) open house at One Richmond (802 Clement Street at 9th Avenue). Drop in anytime Mondays – Fridays from 1-5 p.m. through March 28 to view project materials and take the survey in-person.  

We’ll use this input to help create the final project proposal, to be considered for approval later in 2022 by the SFMTA Board of Directors.  Construction would be coordinated with needed utility upgrades, as many sewer and water pipes under Geary are over 100 years old. 

Learn more about the project at SFMTA.com/ImproveGeary.  

Published March 10, 2022 at 09:23PM
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New Customer Information System Signs Coming to a Transit Shelter Near You!

New Customer Information System Signs Coming to a Transit Shelter Near You!
By Kharima Mohamed

As part of the Next Generation Customer Information System project, over 700 new Liquid Crystal Display (LCD) signs will display real-time information at Muni transit shelters. Approximately one-third of these signs will be double-sided to provide additional visibility at the highest-ridership stops and major transfer points. This week we installed a single-sided prototype at Eddy and Larkin streets. Serving the Tenderloin, an Equity Neighborhood, this sign will feature real-time predictions for the 19 Polk and 31 Balboa routes. The primary purpose for installing this prototype is to conduct in-field hardware testing, especially with rain, wind and colder temperatures.   

We know there is an urgent need for more effective signage and are excited to roll out the new customer information system later this year.  The new LCD signs will eventually replace all existing NextBus Light Emitting Diode (LED) signs, many of which have been in service for two decades and have reached the end of their lives and are no longer manufactured. 

An extensive public outreach effort helped provide the new display sign’s overall design and other Customer Information System elements.   

Key features of the new signs include: 

• 24-inch LCD screens with vandal-resistant tempered glass 

• Americans with Disabilities Act (ADA) compliant text-to-speech capability 

• Larger and clearer text 

• Letters and characters in multiple languages 

We will evaluate how the prototype signs withstands the real-world environment and determine if any adjustments are needed. Public feedback will be reviewed as we fine-tune how information will be displayed.  

The public is welcome to provide feedback on the look and feel of the sign at Eddy and Larkin streets. These signs will replace existing NextBus signs starting  in Spring 2022. Check out the new sign and let us know what you think. Please provide your feedback by emailing us at CIS@sfmta.com. 

Published March 08, 2022 at 05:02AM
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Muni Customer Satisfaction Survey

Muni Customer Satisfaction Survey
By Jeanne Brophy

The results of the 2021 Muni Customer Satisfaction Survey reflect ridership impacts and concerns during the global pandemic and a local shelter-in-place order. As a result, Muni reduced service and experienced significantly lower ridership demand.  Muni was able to provide service to essential workers along with protecting its front-line workforce and the overall financial outlook for the agency.

Survey respondents gave us a 57 percent overall positive satisfaction rating. Topping the customer list of most important attributes were accessibility, cleanliness, and operator helpfulness.

Highlights of the 2021 Muni survey:

• 57 percent of Muni riders rate its overall service as “good” or “excellent” – a 2% decline from 2019
• Low-income riders rate Muni service higher now than before the pandemic indicating our data-driven service delivery was aligned to the public need of focusing on essential workers and the transit dependent:
  • < $25,000 income category rate “excellent/good:” 63% up 9% vs. 2019
  • $25,000-$50,000 income category rate “excellent/good:” 74% up 8% vs. 2019
• In 2019, nearly three-quarters (72%) of riders rode Muni once a week. Since the start of the pandemic*, this has decreased to just over half (52%)
• 79 percent rate Muni’s accessibility for people with disabilities as “excellent” or “good” – an increase of 8% from 2019 -- Muni’s best rated attribute by respondents
• 60 percent rate the cleaning of Muni vehicles “excellent” or “good”—an increase of 11%--our biggest gain this survey period
• 70 percent rate transit operator helpfulness as Muni’s best attribute – up 4% since the last survey. We appreciate our front-line operators for their service delivery to essential workers throughout the pandemic

How We Gather Results
The 2021 survey project used a hybrid approach, blending both telephone interviews and online surveys to collect feedback from adult San Francisco residents. A total of 413 interviews were conducted during the period of August 17, 2021, to October 6, 2021. This survey was established to track the level of satisfaction that Muni riders have with our service. Using this tracker, progress can be tracked over time and measure the impacts of changes that have been implemented to improve service. 

 Ridership Survey 2021: Executive Summary and Questionnaire

 Ridership Survey 2021: Report Crosstabs and Accessible Data

Published March 05, 2022 at 12:25AM
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More 20 MPH Streets Coming Soon Near You

More 20 MPH Streets Coming Soon Near You
By Christine Osorio

Last October when California Assembly Bill 43 (Friedman) was signed into law, we posted a blog about which gave cities new flexibility in setting speed limits—specifically reducing them. “Speed Management,” a reference that is still in development, focused on reducing speed limits in key business activity districts where at least 50% are dining or retail. Since the bill went into effect last month, we’ve already started lowering speed limits by 5 MPH (from 25 MPH to 20 MPH) in the first phase of approved corridors, four of which have been implemented: 

• San Bruno Avenue, from Silver to Paul avenues (Completed January 2022) 

• Polk Street, from Filbert to Sutter streets (Completed January 2022) 

• Haight Street, from Stanyan Street to Central Avenue and from Webster to Steiner streets (Completed February 2022) 

• 24th Street, from Diamond to Chattanooga streets and from Valencia Street to San Bruno Avenue (Completed February 2022) 

The remaining corridors of this phase scheduled to completed through April 2022 are scheduled as follows: 

• Fillmore Street, from Chestnut to Union streets and from Jackson to McAllister streets (Scheduled March 2022) 

• Valencia Street, from Cesar Chavez to Market streets (Scheduled March 2022) 

• Ocean Avenue, from Geneva Avenue to Victoria Street and from Junipero Serra Boulevard to 19th Avenue (Scheduled April 2022) 

Phase 2 proposes an additional 35 business activity districts and corridors and will go to the MTA Board for legislation this spring with a goal to begin installation in Summer 2022. Additional locations in Phase 3 will be proposed later this year. Check out the updated map below for more information. 

Speeding Kills – Just 5 miles over the limit is twice as likely to kill. 

Because speeding is the leading cause of traffic deaths and severe injuries in San Francisco, slowing speeds is the single most effective tool for achieving Vision Zero, the citywide commitment to ending traffic deaths. This current speed reduction work builds off other SFMTA programs to create safer streets and encourage slower streets such as the first neighborhood-wide 20 MPH speed limit changes in the Tenderloin or reducing speeds on Market Street to 20 MPH. Through this collective speed management work, 75 miles of streets across the city will have 20 MPH speed limits. Over 50% of these streets are on the High Injury Network – the 13% of streets where more than 75% of severe and fatal crashes occur.   Find more information on the Speed Management project page.  

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Vision Zero (www.visionzerosf.org) – Vision Zero is the City’s commitment to prioritizing street safety and ending traffic deaths. These deaths and injuries are unacceptable and preventable, and San Francisco is committed to stopping further loss of life. The full program is outlined in the Vision Zero SF Action Strategy. 

Published March 03, 2022 at 02:38AM
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SFMTA Budget Priorities for FY 2023 to FY 2024

SFMTA Budget Priorities for FY 2023 to FY 2024
By Andrea Buffa

It’s budget season! 

Every two years, the SFMTA develops a consolidated budget to guide the agency’s decisions about where to focus our funding to best meet the transportation needs of all San Franciscans. We’re developing a budget that’s designed to support San Francisco’s economic recovery, increase transportation equity, protect the environment and keep the agency on sound financial footing.  

We presented the base budget (projected revenues and expenditures for the next two years if we made no changes and continued our current policies) to our Board of Directors in early February to get their feedback and are now seeking input from the public. Your feedback will help us understand what to change in our base budget: which investments are most important to San Franciscans and which new revenue sources you think we should pursue. We’re considering both fare increases and decreases as well as changes to parking fees. 

The City Charter requires us to submit the final budget to the Mayor’s Office by May 1. The Mayor then sends it to the Board of Supervisors on June 1 for a final vote. 

How to provide your input on the SFMTA FY 2023 to FY 2024 budget 

Online Survey: We invite you to give us feedback about your transportation priorities by filling out this short survey. It’s available in English, Spanish, Chinese and Filipino. We’ve included an open-ended question so you can let us know if there’s a specific transportation priority you want to let us know about. 

Online Listening Sessions: We’re hosting two listening sessions that will include a short budget presentation and time to hear your questions and suggestions. You can request simultaneous interpretation in any language for our budget listening sessions by calling 415.646.2109 at least 48 hours prior.  

• February 28, 2022, 1:00 p.m. - 2:30 p.m.  
  English call-in number: (833) 362 1164 
  Spanish translation call-in number: (833) 408 1988 
  Chinese translation call-in number:  
  Click here to log in

• March 3, 2022, 5:00 p.m. - 6:30 p.m.  
  Get login information at SFMTA Budget Planning - Fiscal Years 2023 & 2024 

Online Town Hall: At our online Town Hall meeting, we’ll share the feedback we heard from the survey and online listening sessions. 

March 10, 2022, 6:00 p.m. - 7:00 p.m.  
Get login information at SFMTA Budget Planning - Fiscal Years 2023 & 2024 

After gathering feedback from the public, our directors and our staff, we’ll revise the budget and present it for additional review at two SFMTA Board of Directors meetings: 

SFMTA Board of Directors Budget Meetings:  

• March 15, 2022, 1:00 p.m. 

• April 5, 2022, 1:00 p.m. 

Budget Background 

If you’ve been tuning in to our Board of Directors meetings during the two years, you’ll know that the SFMTA’s revenue was severely reduced by the COVID-19 pandemic. COVID devastated our transit fare and parking revenues, which are two of our three biggest revenue sources. Even now, our transit revenues are about 75% lower than pre-pandemic levels and parking revenues are 20% lower.  

The recovery of our transit fare and parking revenue depends on the pace of San Francisco’s economic recovery, which is still uncertain. Data from the Controller’s Office shows that the city’s economy and downtown are recovering more slowly than comparable metropolitan areas. 

This compounded the financial problems our agency already had. Over the last 20 years, the demands on San Francisco’s transportation system have grown and revenues haven’t kept up. Our agency has what’s called a “structural deficit” -- the amount of money it takes to operate our system costs more than the revenues we take in. 

We got through the last two years because we fought for and won San Francisco’s fair share of federal pandemic relief funding and then we were prudent about using that funding to restore service.  

Recently, our short-term budget outlook has somewhat improved because some of the external revenue sources we rely on did better than expected. We’re receiving more money than we thought we would from the San Francisco General Fund and need to spend less on our pension costs. Still, according to the Controller’s Office, the SFMTA will face a structural deficit of approximately $20 - $50 million every year beginning in FY 2024-25.  

This background informs the FY 2023 to FY 2024 base budget that we’re asking for feedback on. It tries to balance the need for us to restore and expand services with the need to maintain the agency’s long-term economic stability. 

Click below to view the budget website in:  

Español - 繁體中文 -  Filipino    

Published March 02, 2022 at 12:33AM
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The Golden Gate Park Shuttle: Back and Better than Ever!

The Golden Gate Park Shuttle: Back and Better than Ever!
By Eillie Anzilotti

Over the months of outreach that the SFMTA and our colleagues at the San Francisco Recreation and Park Department conducted for the Golden Gate Park Access & Safety Program, we heard a lot of feedback on the park shuttle. Specifically, that it needed some TLC.  

Now, the Golden Gate Park free shuttle is getting the major overhaul it deserves. This past weekend, Rec & Park and the SFMTA began rolling out some key improvements to the shuttle—starting with expanded service, a longer and more connected route, more stops, and shorter wait times. These upgrades were informed by feedback from the numerous older and senior residents and members of the disability community, and will create a more accessible, reliable, and enjoyable experience of Golden Gate Park and its cultural institutions. 

Here are some more details on all the improvements:  

• New weekday service from noon to 6 p.m. with pickup every 20 minutes 

• Adding a third shuttle to existing weekend service from 9 a.m. to 6 p.m. with pickup every 15 minutes 

• Connections to the Haight Ashbury neighborhood and its cafes, shops, and bus lines, as well as the park’s renovated Stanyan Street edge.   

• Shuttle information that is easier to find and use online, including on navigation apps.  

• New stops, including:  

• Stow Lake Boathouse and café, with easy access to Strawberry Hill and its lakeside path, waterfall, picnic areas and Chinese Pavilion. 

• Haight and Stanyan streets near Whole Foods Market with connection to Muni lines 7, 33 and 66.  

• 10th Avenue/de Young Museum stop a short distance from the 5-Fulton and closer to the museum’s entrance than ever before.  

Before, the shuttle only ran on weekends—and only along JFK drive. Now, we’re taking steps to integrate the shuttle into the rest of our Muni network and transportation system—in addition to all the improvements above, you’ll now see the shuttle appear on all Muni maps. 

More good news: the recent upgrades are just the first step toward improving the Golden Gate Park Shuttle. More stops, new seating, better signage, and bus shelters are on the horizon—and we’re looking forward to welcoming you on the new and improved shuttle! 

Published March 01, 2022 at 11:21PM
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SFMTA's Newest "Revenue" Service on Wheels

SFMTA's Newest "Revenue" Service on Wheels
By Stephen Chun

San Francisco’s Bayview and Silver Terrace neighborhoods will be the first communities to experience SFMTA’s first Mobile Sales Van. Just launched yesterday, this van will bring SFMTA services to underserved locations in San Francisco, so customers don’t have to travel to downtown or the Civic Center area to purchase their monthly Lifeline stickers. 

Available Services will include:  

• Pre-loaded Clipper cards ($11 value for $10)  

• Monthly Lifeline passes (for the month of March 2022)  

• $5 Day Passes (valid on all Muni vehicles, except Cable Car) 

• Parking meter cards ($25/$20) 

• Pick-up/Drop-off parking and fare discount program applications 

• Parking/Transit Citation Payments (customers must present a ticket or letter listing the citation number) 

• Customers can pay with cash, credit/debit card or commuter check

Schedule below as advertised:  

• Sunday Feb. 27, from 10 a.m. to 2 p.m.: East side of 3rd street, South of Oakdale  

• Monday Feb. 28, from 10 a.m. to 2 p.m.: West side of 3rd street South of Oakdale 

• Tuesday March 1, from 10 a.m. to 2 p.m.: East side of 3rd street South of Oakdale 

• Wednesday March 2, from 10 a.m. to 2 p.m.: East side of 3rd street South of Oakdale 

As this is a new program, we invite the public for feedback to recommend other locations around the city including social landmarks such as libraries, community centers, etc. We want to hear from you.  

Published March 01, 2022 at 06:07AM
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