Meet the People who Keep You Safe on Muni

Meet the People who Keep You Safe on Muni
By Mariana Maguire

Next time you ride Muni or see a Muni vehicle, keep an eye out for the faces of some of the people of the SFMTA working to keep customers and fellow staff safe on Muni, day to day. They include members of our Muni Transit Assistance Program, Proof of Purchase team, our Muni operators, as well as our head of Safety, Security and Investigations.

Staff in our Muni Transit Assistance Program ride Muni \ to help address conflicts.Our Proof of Purchase team, Station Agents and Transit Inspectors support customer safety by providing an extra presence on Muni vehicles, at stops and in stations and assistance if issues arise. And our Muni operators provide the first line of safety for customers. While their primary responsibility is to operate their vehicles safely, they can also help address conflicts onboard when necessary and when it is safe for them to do so. In the case that it’s not possible or safe for an operator to stop the vehicle to address an issue onboard, they will call our Transit Management Center to report incidents and request assistance.

While you may not always notice these staff, they are on vehicles, at stops and in Muni Metro stations throughout the city every day of the week. With core training in conflict resolution, these SFMTA colleagues diffuse and deter conflicts, assist and educate customers, support operators and provide important visibility into what’s happening on Muni. Their route assignments change periodically so they can provide support across the Muni system. The feedback they report from what they observe on the job helps strengthen our approach to safety.

In addition to our dedicated workforce, the SFMTA works to keep customers and staff safe on Muni with multiple on-vehicle cameras that record all incidents that take place on our vehicles. Video footage from these cameras has allowed the police to identify and successfully apprehend suspects when a crime on Muni does occur. We have also expanded harassment reporting options and launched the Safety Equity Initiative.

We will keep working hard to make everyone safe on Muni, and, if you see or experience an incident, please call 311 or use the Muni Feedback form to let us know so we can investigate and respond. Safety on Muni is everyone’s business.

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Published May 30, 2023 at 11:42PM
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